FREQUENTLY ASKED QUESTIONS

You may cancel pending orders at any time prior to shipment by contacting via email Our Customer Service Team at villy.retail@gmail.com. We will promptly cancel your order upon receipt of such a request if received prior to shipment, and the amount of any pre-paid, unshipped shipments that are being canceled will be refunded to the credit card or other payment method used in connection with the original purchase.

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must not be damaged. We will need the order receipt to verify the purchase. Please include only the items listed on your return label in the corresponding package. If you have multiple return labels, return items in separate packages, and apply the correct return label to each box to ensure you receive your refund without further delays.

Once we receive your return, we will inspect it and notify you that we have received your item(s). We will immediately notify you of the status of your refund after inspecting the returned item(s). If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.